Services - Conditions relating to returns
Pursuant to the public policy provisions of the Consumer Code, you have a right to withdraw for fourteen (14) clear days, calculated as from the date of receipt of products. If the 14-day period expires on a non-business day, it is extended to the first business day thereafter. Such provisions relate to individuals.
Pursuant to the provisions of Articles L 121-16 et seq. of the Consumer Code, and within said period, you can return the products ordered to us without having to provide any reason.
In order to exercise your right to withdraw, you must notify our Customer Service Department of your decision to withdraw by making a clear statement, by telephone on 0892 350 334 (0.34 € per minute) or by email (contact[@]visiomed-lab.fr). An acknowledgement of your withdrawal will be sent to you as quickly as possible, stating the address for the return of the products.
Any products can be refunded, except those excluded by the law and in the following cases:
- unpacked products where packaging is torn;
- damaged products;
- incomplete products;
- original packaging missing;
- products that will be difficult or impossible to resell (perishable goods, etc.)
- used products.
Under such conditions, the products at issue will be neither taken back nor exchanged, and return postage costs will be charged to you. You do not have a right to withdraw for goods made to your specifications and instructions (personalized items) or those which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly.
If you withdraw, you will have to pay the costs of returning the items. We advise you to take out all appropriate insurance to cover any loss or damage to your parcel, since products are returned at the customer's risk.
Upon receipt of your products, we undertake to refund you sums effectively paid within a maximum period of thirty (30) days using the same method of payment as the method that you used when paying for the order, subject to the conditions for returns stated above.
CUSTOMER SERVICE DEPARTMENT
Telephone: 0892 350334
From Monday to Friday from 9.30 am -12.30 pm / 2 pm - 6 pm.