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This policy sets out the way in which we deal with the information about you that we collect when you visit our website. We attach great importance to respect for privacy and the protection of our users' personal data. We also attach the utmost importance to your privacy and the protection of your personal data when we design, plan and carry out our business activities online and offline.
In order to maintain maximum levels of protection regarding the personal data that we handle, our websites and the entities administering them comply with the principles set out in:
• the OECD Council Recommendation concerning Guidelines Governing the Protection of Privacy and Transborder Flows of Personal Data (C(80)58/FINAL).
• European Directive 95/46/EC on the protection of personal data
• the French Act 78-17 as amended by Act 2004-801 of 06/08/2004 (the so-called Data Protection and Civil Liberties Act) and its implementing decrees
Administration of websites
The website that you are currently visiting (www.visiomed-lab.com) is administered from our registered office located in France.
We nevertheless do our utmost to examine the content of our partners and advertisers' websites prior to any collaboration.
Specifications on data use and collection (information delivered automatically).
You can consult our websites without disclosing personal data. However, some services that you use require the collection and retention of certain items that are determined automatically. The collection of such data takes place using cookies, intended to improve our services, that may also be used to generate statistics.
A cookie is a packet of data sent to your browser from a website, which is stored on your computer's hard disk. Cookies are to be found in private areas of our websites (if users are registered); they are used to save the visitor's password so that they are not obliged to re-type it each time they visit. Such cookies may include the following information:
- IP address
- Some categories requested upon registration: Username, Surname, Forename, Address, Email, Date of Birth, etc.
- If the user has ticked the box "save the username and password", these two items are coded and added to the cookie.
- If a user registered on one of our private areas comes back to the site without logging in, the information saved in the cookie allows them to be identified (except if they have manually deleted the cookies, in which case the server will automatically generate a new cookie).
We inform you that you can reject the saving of cookies by configuring your browser. In order to find out how to do this depending on the browser that you use, please consult the relevant help section.
Collecting and using data provided voluntarily
You do not have to register on our website. You can consult it even if you do not wish to register or provide personal data, but in that case you will not be able to make online purchases, receive newsletters by email, or contact us by email. We will respect your wishes and will never collect your personal data without explicit authorization on your part.
If we collect data that you send us when your personal area is created, as part of orders, surveys, competitions or other forms, and in emails that you send us, we can extract anonymized data and combine it with other data. We use said data, which can only be used and analyzed in aggregated form, to better understand certain trends and user profiles. It is never processed individually. If you do not want data relating to your transaction to be used in this way, you can either disable your cookies, or suspend registration at the application stage.
In order to comply with the legislation in force in France and in some EU countries, we have appointed a Data Protection and Civil Liberties Correspondent at the CNIL [national data protection agency]. The correspondent acts as the "master" of delegated processing, recording all data processing that we carry out, its purpose, the consignees of data collected, and the time for which it is retained. You will find their details in the "Legal Notices" section of our website. It is important to note that data processing relating to customers and prospects complies with NS 48 details of which you will find at the bottom of the page.
The visitor's free choice
We collect personal data if it is provided voluntarily when you use our services. You can choose to create a personal area on our websites, to receive promotional letters or marketing information from ourselves or our partners by selecting options as you wish when registering.
All of our registrations comply with the principle of active Opt-In or Double Opt-In and always require intentional action on your part. If you choose to register or to order, information that you provide will be accessible to our entities’ staff, and to authorized third parties that will use it to manage events. If you no longer wish to receive promotional information or marketing information from ourselves or our partners, simply let us know by email as stated in the "Legal Notices" section or by using the unsubscribe link provided at the bottom of each newsletter.
We also provide you with several ways of contacting us in order to exercise your rights or to express your wish to send us personal data (for example, non-exhaustive list):
- By ticking a box in a part of our site where data is collected (active Opt-in)
- By confirming an intentional action by email (double Opt-In)
- By placing an order in accordance with the provisions of the LCEN
- By sending an email
- By sending a letter by post
- By dialling a telephone number
Confidentiality and security
Our concern is to preserve the quality and integrity of your personal data. The technologies and security policies applied by ourselves and our technical service providers enable our users' personal data to be protected from any unauthorized access, any improper use, any alterations, any malicious or accidental destruction and involuntary loss of data.
We continually improve our security procedures as technologies evolve, in order to maintain a maximum level of protection.
On our website, the transmission of the following personal data is secure according to various protocols guaranteeing the highest degree of protection in line with existing technology and the personal data category transmitted:
Category 1: primary personal data (name, email, details, etc.)
Category 2: other personal data from the profile (physical description, hobbies)
Category 3: identifiers (credit card number, website password).
All of our employees, subcontractors and authorized third parties that have access to data or are associated with its processing are bound to comply with personal data confidentiality for our visitors, customers and prospects.
We guarantee that your personal data will not be communicated to institutions or government authorities, apart from in the cases laid down by the law or by the regulations.
In order to maintain the highest level of protection for the personal data that we hold for our visitors, customers and prospects, we regularly carry out self-assessments.
Such self-assessments are carried out by the data processing manager and relate both to technical and organizational measures.
They also relate to the regular relationships that we have with our subcontractors, partners and authorized third parties as regards their data protection policy.
Right of access, rectification and deletion
In accordance with Articles 38 et seq. of Act 78-17 as amended, you have a right to access, rectify and delete data that relates to you.
Concerning the right of access: Before sending you personal data, we request that you provide us with proof of your identity. If you are not able to prove your identity, we reserve the right to refuse to send you the personal data relating to you. We make every effort to reply to such requests within a reasonable time.
Concerning rights of rectification and deletion: the requirements are the same as those for the right of access.
Notice of changes
The creation of new services on our websites may make amendments to this statement of data protection policy necessary. In that case, we will issue notice of such amendments in this section. Our data protection correspondent will be responsible for recording the amendments in the company register.
For any questions relating to our data protection policy, please contact us by any of the methods made available to you in our section "Legal Notices".
NS No. 48 Management of customer and prospect files
Purposes of processing
. operations relating to customer management (contracts, orders, deliveries, invoices, accounts, managing loyalty programmes)
. operations relating to canvassing (forming and managing prospect files; selecting customers to carry out canvassing and promotion; the transfer, rental or exchange of customer and prospects; preparing commercial statistics; sending out appeals)
. Primary identifying data
. Identifying data from profiles
. Login data
. Data relating to methods of payment
. Data relating to the commercial relationship
. Data relating to the payment of invoices
Consignees and authorized third parties
. staff from the sales and administration departments
. the superiors of such staff
. departments dealing with monitoring
. external firms contractually bound in respect of performance of a contract
. public bodies, solely to meet statutory obligations
. court and State officials as part of their debt collection duties
. organizations responsible for recovering claims
Data retention period
. Until the end of the commercial relationship
. 10 years for data relating to contracts or the establishment of proof pursuant to the Commercial Code and the Consumer Code and Decree 2005-137 of 16/02/2005
. Until canvassing is completed for data relating to prospects